Terms & Conditions
1. Our Contract with You
1.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. Alternatively, you can request that a member of our customer services team places an order on your behalf.
1.2 After you place an order you will receive three emails from us including the following:
1.2.1 An email acknowledging we have received your order stating that the order is being processed by our system;
1.2.2 An email to notify you that the item has been 'picked' from stock and allocated to your order, at which point your card will be charged;
1.2.3 Final email containing the tracking number so that you can track delivery of the Goods online.
1.3 When you submit your order and receive an Order Confirmation from us, this does not mean that we have accepted your order, this only means that the order has been successfully received into our system. Following Order Confirmation, we will undertake validity and verification checks. Subject to receiving clear results from such checks, a contract will come into existence between you and us and we will provide you with an email to confirm that the product has been 'picked' from stock and allocated to your order (as detailed within condition 1.2.2) above.
1.4 We shall assign an order number to your order and inform you of this in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to your order.
1.5 We may send you an email to say that we do not accept your order. This is typically for the following reasons:
1.5.1 The Goods are not available.
1.5.2 we cannot obtain authorisation of your payment;
1.5.3 we are unable to meet your requested delivery date;
1.6 The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the products accurately, we cannot guarantee that your device's display will accurately reflect the Goods. The Goods delivered to you may vary slightly from those images.
2. Price
2.1 The price of the Goods will be as shown on our website at the time we confirm your order. Our prices include VAT at the current valid rate. HK VAT is charged to all shipping locations in the EU, with the exception of France, Germany, Italy and Spain where local VAT is charged. For other destinations, such as the US, no VAT is due but the price you pay remains the same.
2.2 The price of the Goods does not include delivery charges, which will be notified to you during the checkout process and before you confirm your order.
2.3 Any promotional prices or deals are subject to availability and may be withdrawn at any time.
2.4 We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However it is always possible that, despite our reasonable efforts, some of the Goods on our Site may be incorrectly priced. We will normally check prices as part of our despatch procedures so that:
2.4.1 where the Goods' correct price is less than the price stated on our Site, we will charge the lower amount when despatching the goods to you.
2.5 All manufacturers generally have price increases throughout the year, due to increases in manufacturing costs and inflation. While we try to absorb as much of these costs ourselves, these price increases are unavoidable. We always aim to notify customers of pending price increases on the product details page.
2.6 We do not have control over prices listed on external sites, including Google cached listings, shopping feeds or any other site. We are not obliged to provide products for any price which is listed on an external site. We do not have control of the rate at which search engines crawl our site, and therefore the information in the search results may not be indicative of up to date prices.
3. Payment
3.1 We accept most common forms of electronic payment including but not limited to VISA, MasterCard, American Express, JCB, and Paypal. Any charges for payments by credit card will be added to the total order amount and notified to you before you place an order.
3.2 Payment is taken from your card when the Goods are despatched to you. When using Paypal to pay for the Goods, your payment may be instant and we will be unable to delay this until the time of despatch.
3.3 All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We may also need to use extra security steps through Verified by Visa, Mastercard®JCB or American Express SafeKey.
3.4 We reserve the right to reject a payment or order that we feel is at risk or could be fraudulent. In this instance the price will be refunded using the same payment method and you will be contacted and offered the opportunity to pay by another means or to cancel your order.
4. Delivery Of Goods
Please note that timescales for delivery and delivery charges will vary depending on your delivery address and the availability of the Goods. Delivery charges will be notified to you when you place your order. For more information regarding the delivery timescales and charges that apply to your order, please see our Delivery Policy.
Delivery Time：An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on [Sundays].
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
HOW QUICKLY CAN YOU PROCESS MY ORDER?
Every order placed before 1:00pm will be shipped the same day.
You can track the progress on all your orders at any time, simply by logging in to your Isadore customer account or clicking on a link provided by shipping company received in your shipment confirmation email.
HOW MUCH DOES THE SHIPPING COST AND HOW LONG DOES IT TAKE TO ARRIVE?
All orders within EU are shipped with standard courier service or Express delivery service. On Orders received outside EU ( Switzerland, Norway, U.S., Asia etc.) we can ship only with Express delivery service.
SHIPPING COSTS TO EUROPE:
Continental EU: various shipping partners - 4 to 5 business days, 10 USD UK & Ireland: 5 business days, 10 USD Czech republic: 2 business days 7 USD
Switzerland/Norway: 2 business days 15 USD
Express delivery EU: 1-2 business days 20 USD
SHIPPING COSTS REST OF THE WORLD:
We ship to most countries in the world with FedEx/TNT/DHL
Approximately 3-4 business days, 20 USD
5.Your rights to cancel
5.1 You have a right to cancel an order during the period described in condition. This means that during this period if you change your mind or for any other reason you decide you do not want to keep the Goods you can notify us of your decision to cancel the order and receive a refund.
5.2 Your right to cancel starts from the date of the Order Confirmation (when the contract between us is formed) and ends 30 days later.
5.3 If the Goods have been delivered to you before you decide to cancel your order then you must return the Goods to us without undue delay in accordance with our Returns Policy.
5.4 If you cancel your order in accordance with this condition 5, subject to compliance with our Returns Policy, we will refund to you:
4.1 The full price paid for the Goods including standard delivery charges; and Any standard delivery costs you have paid to return the Goods to us;within 14 days from when you inform us of your decision to cancel the contract or 14 days from the date we receive the Goods back from you (whichever comes first).
6. Our right to cancel
6.1 We may cancel an order at any time prior to delivery for any reason. This includes for an Event Outside Our Control as defined within condition 12, or the unavailability of stock. We will promptly contact you if this happens.
6.2 If we have to cancel an order in accordance with condition 6.1 after you have paid for the Goods, we will refund the payment to you.
7. Faulty Goods
7.1 If the Goods are faulty you must return the Goods in accordance with condition 5.3. Subject to the terms of the manufacturer's warranty, you may be entitled to a replacement of the Goods or a refund in accordance with condition 5.4.
7.2 You have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return or refund in this condition 7 or anything else in these Terms.
8. Privacy
This Privacy Policy created by cheapgreenshop relates solely to the information collection and use practices of our web site located at cheapgreenshop.store(this website). We recognize that many visitors and users of this Website are concerned about the information they provide to us, and how we treat that information. Any additional data that you provide, e.g. in a web-form, may also be logged. This data may or may not be sufficient to identify you.
9.Security
Your internet protocol address is logged when placing an order. This is for reasons of fraud protection. All orders are scanned strictly for fraud by our fraud department before they are shipped. If you specify a different shipping address to the billing address then your order may take longer as we have to perform the necessary checks. Fraudulent or suspicious orders may be disclosed to the appropriate authorities on their legal request.
10.Our right to vary these terms
10.1 We amend these Terms from time to time. Please look at the bottom of this page to see when these Terms were last updated.
10.2 Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us.
10.3 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive.
11. Our Liability
11.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into the contract.
11.2 We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.3 We do not exclude or limit in any way our liability for:
11.3.1 Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
11.3.2 Fraud or fraudulent misrepresentation; or Any matter in respect of which it would be unlawful for us to exclude or restrict liability.
12. Events outside our control
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.
12.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation change of law, strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
12.3 If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:
12.3.1 We will contact you as soon as reasonably possible to notify you.
12.3.2 Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
12.4 You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the Goods.
If there is any chargeback or reversal of any payment requested by a payment service partner, Hong Kong Boshi Trading Co., Ltd. has the right to refund the money so requested by the payment service partner without liability to cheapgreenshop, Hong Kong Boshi Trading Co., Ltd. will use reasonable efforts to assist woonlineshop in participating in the dispute resolution process of the relevant payment service partners.